Monday, April 16, 2012
We are pleased to announce that all of our cPanel servers have been updated to version 11.32. This highly anticipated update brings many bugs fixes and a handful of important features. Below are just some of the highlights of this upgrade. There are many more in the pipleline. Localized Login Page The cPanel & WHM login screens feature an updated design...
Friday, April 13, 2012
We have upgraded our help desk and billing system. This upgrade was performed to make it easier for you to complete various tasks like open support tickets, view invoices and order new services for your account. Below are just some of the improvements. Default Payment Method You can now view and change your default payment method setting, for all of your services and...
Monday, May 23, 2011
To better serve our clients, we have added over 60 new Video Tutorials to our Help Desk. Some of the new tutorials include Apple iPad Email, Apple iPhone Email, Web Browsing tutorials for Google Chrome, Mozilla Firefox and many more. To watch them all, please visit: http://helpdesk.rocksolidnet.com/dw-tutorials.php Help Desk ROCKSOLIDNET Phone: 1-800-654-0487...
Wednesday, March 9, 2011
To better serve our clients, we have added over 50 new Video Tutorials to our Help Desk. Some of the new tutorials include Joomla, Magento Commerce, phpBB, WordPress, Youtube and many more. To watch them all, please visit: http://helpdesk.rocksolidnet.com/dw-tutorials.php Help Desk ROCKSOLIDNET Phone: 1-800-654-0487 Email: helpdesk@rocksolidnet.com...
Thursday, September 23, 2010
On Sunday, September 26, network upgrades will be performed at the WDC01 data center which will effect the availability of our website and help desk. These upgrades will not effect our client's websites. Date: Sunday, September 26, 2010 (09/26/2010) Start time (GMT+00:00): 06:00 AM End time (GMT+00:00): 10:00 AM Services affected: Public Network / Backbone Location: WDC01 Duration: 4...
Thursday, September 23, 2010
Rocksolidnet is pleased to announce the expansion of our customer service operations. In order to facilitate this expansion, we have upgraded our phone system and support infrastructure. We recently hired additional customer service representatives to get you help when you need it. Whether by chat, email or phone, our customer service representatives are standing by...
Friday, June 4, 2010
Rocksolidnet is pleased to announce the deployment of our new Data Vault Backup Service. We know how important your website is to you. This is why we go to extremes to protect your data. Our Data Vault is an off-network backup solution comprised of a fully redundant enterprise grade storage array, powered by R1Soft Continuous Data Protection software. Our Data Vault uses near continuous...
Saturday, May 15, 2010
Rocksolidnet is pleased to announce the completion of our client migration. As of today, all Rocksolidnet clients are on the same billing and web hosting platform. This final migration was completed with zero downtime and minimal disruption to our clients. Now that the migration is complete, we will begin to roll-out many new services and upgrades for our clients. We thank you for your...
Thursday, March 25, 2010
Rocksolidnet's ASSP Anti-Virus / Anti-Spam system has been upgraded to improve efficiency, decrease false positives and block more spam. If you have you are experiencing any problems or have any questions, contact us . Help Desk ROCKSOLIDNET Phone: 1-800-654-0487 Email: helpdesk@rocksolidnet.com Website: http://www.rocksolidnet.com...
Friday, March 12, 2010
To Our Valued Clients, Installatron has been changed to "Application Vault". It is located in the same area in your control panel and functions identically. All of your installations and settings have been preserved. If you experience any problems, please open a support ticket by emailing support@rocksolidnet.com . Help Desk ROCKSOLIDNET Phone:...
