Help Desk and Billing Update

We have upgraded our help desk and billing system. This upgrade was performed to make it easier for you to complete various tasks like open support tickets, view invoices and order new services for your account. Below are just some of the improvements. ? Default Payment Method You can now view and change your default payment method setting, ... Read More »

13th Apr 2012
New Apple iPad/iPhone and Web Browser Video Tutorials in our Help Desk.

To better serve our clients, we have added over 60 new Video Tutorials to our Help Desk. Some of the new tutorials include Apple iPad Email, Apple iPhone Email, Web Browsing tutorials for Google Chrome, Mozilla Firefox and many more. To watch them all, please visit: http://helpdesk.rocksolidnet.com/dw-tutorials.php ? Help ... Read More »

23rd May 2011
New Video Tutorials

To better serve our clients, we have added over 50 new Video Tutorials to our Help Desk. Some of the new tutorials include Joomla, Magento Commerce, phpBB, WordPress, Youtube and many more. To watch them all, please visit: http://helpdesk.rocksolidnet.com/dw-tutorials.php ? Help Desk ROCKSOLIDNET Phone: ... Read More »

9th Mar 2011
Network Upgrades

On Sunday, September 26, network upgrades will be performed at the WDC01 data center which will effect the availability of our website and help desk. These upgrades will not effect our client's websites. Date: Sunday, September 26, 2010 (09/26/2010) Start time (GMT+00:00): 06:00 AM End time (GMT+00:00): 10:00 AM Services affected: Public Network ... Read More »

23rd Sep 2010
Rocksolidnet Expands Customer Service Operations

Rocksolidnet is pleased to announce the expansion of our customer service operations. In order to facilitate this expansion, we have upgraded our phone system and support infrastructure.  We recently hired additional customer service representatives to get you help when you need it. Whether by chat, email or phone, our customer ... Read More »

23rd Sep 2010
New Data Vault Backup Service

Rocksolidnet is pleased to announce the deployment of our new Data Vault Backup Service. We know how important your website is to you. This is why we go to extremes to protect your data. Our Data Vault is an off-network backup solution comprised of a fully redundant enterprise grade storage array, powered by R1Soft Continuous Data Protection ... Read More »

4th Jun 2010
Final Migration Completed

Rocksolidnet is pleased to announce the completion of our client migration. As of today, all Rocksolidnet clients are on the same billing and web hosting platform. This final migration was completed with zero downtime and minimal disruption to our clients. Now that the migration is complete, we will begin to roll-out many new services and upgrades ... Read More »

15th May 2010
Anti-Virus / Anti-Spam Updated

Rocksolidnet's ASSP Anti-Virus / Anti-Spam system has been upgraded to improve efficiency, decrease false positives and block more spam. If you have you are experiencing any problems or have any questions, contact us. Help Desk ROCKSOLIDNET Phone: ... Read More »

25th Mar 2010
Installatron is now called Application Vault

To Our Valued Clients, Installatron has been changed to "Application Vault". It is located in the same area in your control panel and functions identically. All of your installations and settings have been preserved. If you experience any problems, please open a support ticket by emailing support@rocksolidnet.com. Help ... Read More »

12th Mar 2010
Our New Website is Now Online!

To Our Valued Clients, We are pleased to announce the launch of our new website, http://www.rocksolidnet.com. Our website is designed to be easy to read and use, while packing a wealth of information. You will find more support options like “Live Help” as well new product and service offerings. You will also notice we have changed ... Read More »

15th Feb 2010