Why is my imap inbox empty?

If you use the Imap protocol for your email account and suddenly your inbox appears to be empty in your mail client, this means you will need to re-subscribe to your imap folder(s) in your email client.


NOTE: If you find the solution below does not help you or you are experiencing weird behavior in Outlook/Entourage/MacMail after doing this, it is best to remove and re-add your account to Outlook/Entourage?MacMail.



Microsoft Outlook:

  1. Right-click on the account name on the far left side of the screen.
  2. Left-click "IMAP Folders..."
  3. A "Show/Hide IMAP Folders" window opens.
  4. The window has two tabs, labeled "All" and "Visible". Make sure "All" is selected.
  5. Select all the folders shown (shift-left-click)
  6. Click "Show" button.


  1. Right-click on your account name (Generally the parent of the tree structure).
  2. Click "Subscribe"
  3. Expand the folder tree and select all the folders you want to subscribe to.


  • Apple Mail does not directly adhere to RFC. Please follow this URL to find details about it and a workaround: http://www.macintouch.com/readerreports/mail_app/topic2610.html


  1. In the main account click on the "Folders" icon at the top of the screen.
  2. Choose the "Rebuild Folder Tree" option from the drop-down box.
  3. Next, choose the "Check Folders for New Mail" option from the same box.


  1. At the top of the page click on Folders
  2. Select the folder(s) from the right side under "Unsubscribe/Subscribe"
  3. Click Subscribe


  1. At the top of the page click "Personal Settings"
  2. Click the Folders tab
  3. Check the box for any folder to be subscribed to under the subscribed column
  4. Click "E-Mail" at the top of the page to save changes and go back to your email
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